HEALTH - A DIGITAL LAGGARD. DIAGNOSIS AND TREATMENT PLAN
Presentation to the ITX Conference, Wellington, Wednesday 11 July 2018
Our health system is broken. The customer interface was designed for the 19th and 20th centuries and needs a complete re-engineering to take advantage of the revolutionary new opportunities of the digital era. We need to start with a new vision – not just of the health IT structures, but of a new customer service model enabling people to interact with health services using the vast capabilities of 21st century technology. That will require consumers to take charge of the agenda, with the active support of the health IT sector, clinicians, Minister and government.